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Privacy Policy

Clipped Assist – Privacy Policy (Canada – Alberta & British Columbia)
Last Updated: 17/04/2026

  1. Introduction

Clipped Assist (“we”, “us”, “our”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation in Alberta and British Columbia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including membership programs and mobile vehicle repair services.

  1. What Personal Information We Collect

We collect only the information necessary to provide our services, including:

  1. Contact Information
  • Name
  • Email address
  • Phone number
  • Address
  1. Vehicle & Service Information
  • Vehicle make, model, registration
  • Photos and videos of vehicle condition and damage
  • Repair history and service records
  1. Account & Membership Information
  • Subscription details
  • Service history
  • Communication records
  1. Payment Information
  • Billing details (processed via secure third-party providers)
  1. Technical Information
  • IP address
  • Device and browser information
  • Website usage data
  1. Location Information
  • Approximate or real-time location for technician dispatch and service delivery
  1. How We Use Your Information

We use your information only for purposes that a reasonable person would consider appropriate, including:

  • Providing and managing your membership
  • Scheduling and delivering mobile repair services
  • Communicating with you (email, SMS, phone)
  • Processing payments
  • Maintaining service and vehicle records
  • Improving our services and operations
  • Ensuring safety, fraud prevention, and compliance
  1. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

Consent may be:

  • Express (e.g. signing up, submitting forms)
  • Implied (e.g. requesting a service)

You may withdraw your consent at any time, subject to legal or contractual restrictions.

  1. Disclosure of Personal Information

We may share your information with:

  • Technicians and contractors (to complete repairs)
  • Payment processors
  • Technology providers (e.g. CRM systems)
  • Service partners where required to deliver services
  • Legal or regulatory authorities where required

We do not sell personal information.

  1. Data Storage & Security

Your personal information is stored securely using reasonable administrative, technical, and physical safeguards.

Data may be stored or processed outside of Canada (e.g. cloud providers), and may be subject to foreign laws.

  1. Retention of Information

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain accurate records (including vehicle repair history)
  • Meet legal and regulatory requirements
  1. Access & Correction

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or incomplete data

Requests can be made by contacting us using the details below.

  1. Location & Tracking Data

Where applicable, we may collect location data to:

  • Dispatch technicians
  • Provide accurate service timing
  • Support operational efficiency

This data is used strictly for business purposes and not for personal monitoring beyond service delivery.

  1. Cookies & Website Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse usage
  • Support marketing efforts

You may disable cookies through your browser settings.

  1. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.

  1. Changes to This Policy

We may update this policy from time to time. Updates will be posted with a revised “Last Updated” date.

  1. Contact Information

If you have questions, concerns, or requests regarding your personal information, please contact:

Clipped Assist
Email: info@clippedassist.ca
Website: www.clippedassist.ca

  1. Complaints

If you are not satisfied with our response, you may contact:

  • Office of the Information and Privacy Commissioner of Alberta
  • Office of the Information and Privacy Commissioner for British Columbia